Frequently Asked Questions

Cancellation & Refund Policy

At Laura Decorations and Party Rental, we understand that plans can change. To ensure fairness and availability for all customers while maintaining high-quality service, the following cancellation policy applies to all rental reservations:
-Once a payment is processed for any rental order, all sales are final.
-Refunds are not issued under any circumstances, including cancellations, postponements, weather conditions, or changes in event details.
-Store Credit In place of refunds, customers will receive a store credit equal to the amount paid. This credit is valid for up to 12 months (1 year) from the original payment date. Store credit may be applied toward any future rental, including tents, tables, chairs, inflatables, games, lighting, and event equipment
-Store credits are non-transferable and may only be used by the original customer
-Cannot be redeemed for cash or refunded after issuance.
-Weather-Related Cancellations: Because many of our rentals are reserved specifically for your event date and removed from availability for other customers, weather-related cancellations are treated the same as standard cancellations. A store credit will be issued in accordance with this policy. Acknowledgment of Policy By placing an order, submitting payment, or signing a rental agreement, the customer acknowledges and agrees to this cancellation and refund policy in full.

Is there a deposit required at the time of booking?

Yes,
-To secure rental items for your party or special event, a 25% deposit is required on all orders at the time of booking.
-Deposits secure your selected items for your event date and remove them from availability.
-Adjustments can still be made to your order after deposit is placed.
-All deposits are non-refundable, regardless of cancellation or changes to the event. If your event is cancelled, your deposit will remain on file as a credit that you can use to reschedule or towards another rental within a 1 year period.
-Remaining Balance:The remaining balance must be paid in full prior to or at the time of delivery unless otherwise approved by Laura Decoration and Party Rental.
-Why deposits are required?Deposits allow us to properly schedule inventory, staff, and delivery routes for events throughout our working cities.

Are delivery charges included in rental price?

No, Delivery charges are as follow:
-Port Saint Lucie $35.00
-Fort Pierce $45.00
-Hobe Sound $60.00
-Jensen Beach $55.00
-Jupiter $75.00
-Lakewood Park $45.00
-Palm City $55.00
-Sebastian $85.00
-Stuart $45.00
-Vero Beach $55.00
-Okeechobee $85.00

Is setup included in rental price?

-Items like inflatables bounce houses and slides require professional setup by trained employees. Price displayed for these items include professional installation and setup.
-Price for Tents also includes setup and installation.
-Tables, Chairs, Table linens, Napkins, Tableware, Plates and Glassware does not include set up or installation. These items can be professionally setup for an additional fee. Please contact us to discuss any special request.

Anchoring and surface requirements (Important information)

-For safety and liability issues all tents and inflatables must be properly secured.
-If your event is on concrete, asphalt or turf surfaces stakes cannot be driven into the ground and special weights are required for proper installation.
-During checkout you have the option to select the surface type. Is imperative that you choose the proper surface so we can bring the right anchoring equipment and avoid delays

Terms and conditions

- There is a 25% deposit required for every order. All deposits are non refundable but if you cancel, your payment can be put into a store credit that can be applied to any future order within 1 year of the date the rain check was applied.
- There will be a $100.00 to $350.00 charge for silly string found on bounce houses or slides. Silly string will permanently stick to jumper vinyl like super glue and can take hours to clean and scrape off, often leaving a bleach mark. There will be a $100.00 to $350.00 charge for silly string found on bounce houses or slides.

- If no one is present during the scheduled delivery or pickup window, we may enter through your side gate unless we are otherwise instructed.

- Table and chair rentals do not include setup. It is the customer's responsibility to set up unless an arrangement is made for an additional fee.

- If customer or representative is not present or are unable to allow setup due to obstacles upon delivery, we will have to leave right away as to not be late for our other customers. There will be an addition travel fee to return and your delivery may be pushed to the last delivery if we can still manage to fit it in.

- Make sure there is sufficient space to fit the rental equipment. You must have the required space listed for each bounce house or slide. Also check height space for any objects interfering space. Call us if you are unsure. If there is insufficient space when we arrive, we will have to cancel your event.

- We require at least a 3 feet wide gate to your backyard. If the gate is smaller than 3 feet when we arrive, we're forced to cancel your event. Contact us if your gate is smaller than 3 feet.

- If delivered equipment needs to go up stairs, or further than 200 feet from the unloading area, additional charges will apply. Please contact us to coordinate if there are stairs as we may need additional equipment and man power to facilitate the delivery.

- We must have a clear pathway to your backyard. We ask that you move any objects interfering in the pathway to your backyard. Please move your BBQ grill, garbage bins, garden equipment, auto equipment, etc.

- Because we get very busy and wanting to be on time, there is a chance we have to setup rental equipment in your backyard a day before your event. This only applies if you stated your equipment will be setup in backyard. If we need to setup early, we will call 1-2 days before your event starts. There is no additional charge for early setup. If equipment will be set up on grass, the sprinklers need to be turned off as long as the jumper is there. Your grass will not get damaged.

- Please let us know where to setup as we will drive stakes in the grass or dirt to anchor the corners of our units. Be sure to let us know of any areas not to stake. We will not be responsible for any broken pipes underground.

- We do not setup on any sharp objects such as rocks, gravel, and sprinkler heads that are on top ground.

- Overnight rentals, depending on the type of equipment, can be accommodated in most cases. Please speak with one of our office associates concerning overnight requests to ensure proper booking, scheduling and any additional costs.

- We charge $20.00 per for any lost accessories to Concession Machines such as scoopers or trays.

- We accept cash, credit, or business check in most cases. Drivers do not carry change for cash transactions so have exact amount of cash. For credit card transactions, please pay prior to your rental day.

- Payment must be made upon delivery before rental equipment is setup. Please have payment ready when we arrive.

- There is a $50.00 cleaning fee if equipment is excessively dirty.

- Customer needs to cover any damage made to equipment. You may purchase our damage waiver to avoid this.

- All equipment needs Adult Supervision. Children should not be using equipment if there is no supervision.

- Customer is not allowed to relocate equipment after setup. Our staff has setup the equipment safely using stakes or sand bags. Relocating the equipment may void safety.

- The following items are not allowed in or near our equipment: silly string, gum, food, drinks, sharp objects, confetti, trash, or any type of debris. Please use common sense.

-You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can fix the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.